20% OFF JANUARY SALE NOW ON!!
WISHING OUR CUSTOMERS A HAPPY, HEALTHY NEW YEAR
GET FREE UK MAINLAND DELIVERY WHEN YOU SPEND OVER £100
Our standard delivery rate is £4.50 to UK mainland postcodes.
Delivery on orders over £100 is free to UK mainland postcodes (was £150 to 13/10/2020 and £110 to 04/01/21).
For parts/upgrades/add-ons, we use the Royal Mail Signed For service.
For larger items, such as trucks and trailer kits and high value orders we use either UPS Next Day Delivery service or ParcelForce (excluding weekends and Bank Holidays).
Customers are responsible for ensuring their postal address is the same as the address provided in Paypal.
Buyers are responsible for all import duties and tax for items shipped outside the UK. Please request a postage quote by email. Customers should be aware that any delay to usual postage times due to weather conditions, or internal issues with post/courier companies is not the responsibility of Truescaletrucks.
We are working hard to pack and post your orders when we receive them. Due to the pandemic, Royal Mail and some courier services are experiencing delays in their usual delivery times. This is beyond our control so in light of this, if you're thinking of placing an order, our advice is to do this as soon as possible to allow postal services to deliver in time for Christmas. We are unable to guarantee Christmas delivery but can provide tracking details upon request. Thank you for patience with any delays and for supporting Truescaletrucks
Delivery fee is not included in the Black Friday sale or January sale discounts
COVID-19 UPDATE: We are able to open as usual and are posting Monday-Friday via Royal Mail 1st class signed for service or UPS next weekday service. Royal Mail and UPS services are running as usual at the moment; any change or delay to their services once we dispatch is not the responsibility of Truescaletrucks.
Returns are accepted up to 14 days from product being received by the customer. Please always contact us at email@example.com or via the contact form below. Refunds will only be issued for items returned in the original packaging and in saleable condition; the final decision on this will be taken by TruescaleTrucks and only if agreed re-saleable, will a refund be issued. Customers are responsible for return postage costs. Please use a signed for service and package securely.
In the unlikely event the product you have purchased is faulty, you have 14 days from receiving the product to inform us; we will ask you to return the faulty item for testing and if found to be a factory fault we will arrange a replacement or refund including postage costs. Please use a signed for service and package securely. Damage caused by customer error will not be refunded or replaced, including return postage costs. Thank you.
There is no delivery charge on eGift Vouchers. eGift Vouchers cannot be redeemed for cash or returned under the Truescaletrucks 14 Day Returns Policy and cannot be sold or re-tendered. This will not affect your statutory rights.